Exchanges and refunds by mail are only processed for wrong size, damaged, defective, or wrong item(s) shipped. The returned merchandise must be accompanied with an RMA (Returned Merchandise Authorization) code obtained from a Forty-Teen Style representative and postmarked within 30 days of the original order. Only “Canada Post” or “United States Postal Service” surface mail in a padded envelope will be accepted.
Only products with an RMA (Returned Merchandise Authorization) code will be processed. Packages received without RMA code will be refused and returned to sender. Contact a Forty-Teen Style support person to obtain an RMA code. To ensure proper processing, you must use this format for your shipping label:
Forty-Teen Style Returns
1760 Spruceglen Dr.
Kelowna, BC V1V 1S7
If the package is returning to Canada from the United States, please put on the top-middle of the envelope:
Canadian Goods Returning for Repair
Value for customs: 2.00 Dollars CDN
In addition, please include a note inside the package with the following details:
Reason for return (damage, defect, size, or wrong item(s)).
Your contact information (Name, address, phone, email)
What you want (exchange or refund)
Upon receipt of your return, our Returns Department will inspect your merchandise. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns for wrong item(s) shipped or incorrect sizing must be unworn, unaltered, and unwashed with all tags attached.
(V1.1 June 17, 2016)
Orders are packed and shipped Monday - Friday only. Most orders are shipped within 2 business days from the order date. Orders placed on weekends and select holidays are processed on the next business day.
If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. We will contact you if your order contains out of stock item(s). You can choose whether to ship partial, wait for all items to come to the warehouse, or cancel the entire order. Partial shipments may be subject to an additional cost.
Continental Canadian and USA addresses. Remote locations will be charged the actual shipping cost.
Website shopping carts cannot predict the delivery cost accurately to every destination. If shipping surcharges are required after an order is placed, Forty-Teen Style will try to find the least expensive way to ship and advise you of the additional charge. Surcharges may be applicable to free shipping promotions. You have the option to pay the surcharge or cancel the entire order for a full refund.
Forty-Teen Style will only ship to confirmed addresses of the billing address of the credit-card holder. Shipping is not available for APO/FPO and P.O Box addresses.
(V1.1a August 21, 2016)
Forty-Teen Style collects sales tax based on the laws of the Province of British Columbia, the Federal Government of Canada, and any other tax jurisdiction that it sells to. If an order is not charge tax due to a promotion, policy, or procedure, the appropriate tax will be submitted, if applicable, in accordance with the appropriate tax jurisdiction.
(V1.0 June 17, 2016)